We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zarizacandles@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zarizacandles@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zarizacandles@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zarizacandles@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zarizacandles@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zarizacandles@gmail.com.

Refund Policy

At zariza candles, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer the following return and refund policy:

1. Return Eligibility

• You can request a return within 30 days of receiving your order.
• To be eligible for a return, the item must be in unused, undamaged, and resalable condition, with all original tags, packaging, and accessories intact.
• Certain products, such as personalized items, clearance items, or gift cards, are not eligible for return.

2. How to Return an Item

• Contact us: Please reach out to our customer service team at [Customer to initiate the return process. Be sure to include your order number, item(s) you wish to return, and the reason for the return.
• Return Authorization: If approved, you will receive a Return Authorization Number. Please include this number with your return.
• Return Shipping: The customer is responsible for paying the return shipping costs unless the item is defective or the return is due to an error on our part. For exchanges or returns of faulty items, we will provide a prepaid return label.

3. Refund Process

• After we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your refund.
• If your return is approved, we will issue a refund to your original payment method within 5-7 business days.
• Refunds are processed for the purchase price of the item(s) returned, excluding shipping charges. Original shipping fees are non-refundable.

4. Exchanges

• If you need to exchange an item for a different size, color, or product, please follow the return process. Once we receive the returned item, we will send the replacement item as per your request.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will arrange for a replacement or full refund, including shipping costs.

6. Non-Refundable Items

• Some items are non-refundable, including:
  • Gift cards
  • Digital products (e.g., downloadable content)
  • Sale or clearance items (unless defective)

7. Customer Service

If you have any questions about our refund policy or need assistance with a return, please contact us at Zariza Candles or call us at Customer Service (915) 449-3122

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